You can contact us directly for product details or other questions via:

1. Call 061-978-8568 or 02-321-5667

2. Contact via Line ID: llaammppoo or @715iiejs

3. Fill out the form on the 'Contact Us' page.

If you have any questions, suggestions or feedback about our products or services, please contact us via our 'Contact Us' page (call/Line/fill out the form).

You can transfer via bank account and notify proof of transfer via Line.

We offer three shipping options in total.

1. Delivery through Flash Express or alternative carriers

   • Shipping costs will be calculated based on the weight of the product.

2. Jsangsiri Co., Ltd. is responsible for delivering the products.

   • Shipping costs will be calculated based on the total order value.
     Delivery service is limited to Bangkok and surrounding areas.

3. Pick up the product yourself

   • You can choose to "pick up the product yourself" without delivery cost.
     Product pickup location: 225 Soi On Nut 70/1, On Nut Road, Prawet Subdistrict, Prawet District, Bangkok 10250 or search for "J. Saengsiri Co., Ltd." on Google Map.

• In case of ordering the wrong size/model

  • Products cannot be exchanged or returned.

• In case of defective products

  • If the issue is caused under our responsibility, we are happy to offer a product exchange or return.
    Please provide supporting evidence via our “Contact Us” page or through our  LINE account.

• If we accidentally fail to deliver part of your order

  • The company will deliver the missing product free of charge and a refund can also be arranged upon request if the mistake is under the company's responsibility.

• In case you wish to return the product

  • Please inform the reason via the "Contact Channels" page or via Line.

*The refund policy is subject to the company’s terms and conditions.

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